Grand Hotel Sofia

The staff and facilities were excellent. The location is excellent as it’s near all downtown sightseeing places. I would also like to mention that our son had very high fever during our last day of our stay and the staff in charge Mr Vasil arranged for hospital doctors to visit us in the room and gave necessary medication and prescription. He made sure that he stayed with the doctors and translated to English all that they said. So it was very helpful for us. Thanks again to the team at the breakfast area and also the staff who arranged airport drop off at a moment notice. In all I would recommend Grand hotel for guests visit Sofia.

From the moment you walk into the hotel, the staff made you feel comfortable and truly hospitable. The gym was great, had everything you need for a quick workout. For a small price you can use the sauna and steam room. Truly worth it. The room met its needs, a luxurious bathroom with a bathtub finally to fit a grown person! The room has a rustic feel however very spacious. Overall, it was a pleasant stay, all shopping, restaurants, bars are just minutes of walking.

Superb location, super large rooms and bathrooms and a great terrace for breakfast overlooking a peaceful park. Great breakfast buffet. All highlights incl. shopping street and area with loads of tiny little bars and restaurants are in walking distance. Staff is super friendly and helpful. Valet parking is super convenient when coming in by (rental) car.

Location: Unbeatable, central location. A short walk to many of the main sights and the perfect base for exploring Sofia. Room: Executive Room with City/National Theatre View was very spacious. The bed was comfortable and the water pressure in the shower was excellent. Service: Staff were very polite and professional throughout our stay. Reception staff were particularly efficient during check-in and check-out and whenever we had a query or request. Breakfast: Breakfast was reasonable with a decent selection of sweet and savoury items. Overall: We really enjoyed our stay and would stay again due to the incredible location. I haven't awarded 10 on this occasion due to the loud music on the first night of our stay that meant we weren't able to sleep well and also due to the price of the breakfast.

I would like to begin by commending the staff for their exceptional service. From the moment I arrived, the concierge promptly approached me to assist with valet parking. The check-in process was efficient, and the receptionist was both courteous and professional. With my background in hospitality, I tend to notice the finer details. One small area for improvement involves the interaction between the senior staff and the receptionist. When the senior staff member assisted her, he handed over my keycard by tossing it on the table. While it was a minor issue, attention to such details can enhance the overall guest experience. The breakfast staff deserves high praise for their friendliness, professionalism, and attention to detail. The breakfast selection was excellent, with made-to-order eggs being a standout feature. My room was spacious and impeccably clean, though the design was somewhat rather old fashioned, however it’s a matter of personal preference. Nevertheless, it was well-maintained and spotless. There is a saying that good leadership sets the tone, and this is clearly evident at this hotel. Like many guests, I read reviews before making a booking to gauge the experience. The General Manager's personalized responses to each review, rather than using generic templates, immediately indicated a genuine care for the hospitality business. This leadership approach is reflected in the entire team's performance. Well done!